Atención al cliente. Gestión de quejas y reclamaciones

Analyzing complaints and claims

  • Do you have a system for collecting and analyzing complaints and claims and other information about the safety of your products to generate information?
  • Do you know that claims are a contact opportunity with your customers that can generate value for both?
  • Do you know how to extract INFORMATION RELATED TO A POTENTIAL SAFETY ISSUES from complaints and claims?
  • Do you know that an efficient management of the claims of your products can help you improve them?

CONTINUOUS IMPROVEMENT

Using the claims and complaints as well as other sources of information available, we help your company to build databases that allow forthe extraction of valuable information for your company.

The proper management of complaints and claims allows us to detect patterns and design errors and to let you know of possible improvements in order to improve the safety of your products even from the design phase, as well as to reduce the possible safety risks of your products in order to preventtherecall of the product from the market.

The economic impact for companies subject to the recall of their product from the market can reach millions, so investing in product-safety policies is the best way to avoid or reduce the impact of the recalls of the products that were manufactured with safety deficiencies, according to the different applicable regulations.

We collaborate in developing databases for identifying potential users as well asfor gathering and maintaining product registration or customer service data.
The complaints and/ or claims of the consumers can help detect possible defects and safety problems of their products.

Proper management of claims can help manufacture safer products.

If you need advice and help in the management of complaints and or claims fill out the following form so that we can assess your situation.

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